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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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Don’t waste time identifying IT services by cataloging everything IT has to offer. Change your perspective! Move away from IT and start with the enterprise customer to...
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Follow the structure in this tool to list, define, and align your IT services.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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This tool will help you assess the current organizational change management capabilities in your organization.
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Use this template to present your journey, findings, and call to action to your executives.
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective.
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Ontario has announced that regional facilitators will assess the upper-tier municipalities of Durham, Halton, Niagara, Simcoe, Waterloo, and York. To our Ontario...
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