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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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This template will help you understand IT service definitions from a visual perspective.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Completing the project charter will help you get the project off the ground.
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This blueprint will help you develop an action plan to pilot enterprise service management.
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Use this template to document your service management initiation and governance plan.
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