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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This template will help you understand IT service definitions from a visual perspective.
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Completing the project charter will help you get the project off the ground.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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The idea of continuous improvement in application enhancement, rather than the periodic deployment of major changes, is gaining much support. This is a particularly...
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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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Use this template to document your service management initiation and governance plan.
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting...
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