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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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Completing the project charter will help you get the project off the ground.
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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
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