Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Create an IT View of the Service Catalog – Executive Brief

Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.

Create an IT View of the Service Catalog – Phases 1-4

This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.

Create an IT View of the Service Catalog – Phase 1: Launch the Project

This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...

Service Catalog Extension Project Charter

This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.

Service Catalog Extension Training Deck

This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...

Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific Technology

This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.

IT Service Catalog

Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.

Create an IT View of the Service Catalog – Phase 3: Identify Underpinning Services

This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.

Create an IT View of the Service Catalog – Phase 4: Determine People & Process

This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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