Create a Service Management Roadmap – Phase 2: Assess the Current State

This phase will help you assess multiple aspects of your service management program to establish the current state.

Create a Service Management Roadmap – Phases 1-4

This blueprint will help you develop a roadmap for your service management program.

Service Management Roadmap Project Charter

This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.

Ubisend Helps Ombudsman Services Triage Questions With a Chatbot

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...

NHS Digital and Ubisend Bring Boring Documents to Life With Chatbots

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...

Serviceaide Adds AI Features to Improve Service Management Efficiency

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

Cherwell Sends Clear Message on UI and AI at Annual User Conference

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...

Atlassian Extends Jira Service Desk to Non-IT Business Units: HR, Legal, and Facilities

Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...

Develop a Plan to Pilot Enterprise Service Management – Phases 1-3

This blueprint will help you develop an action plan to pilot enterprise service management.

Develop a Plan to Pilot Enterprise Service Management

With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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