Build a Roadmap for Service Management Agility – Phase 1: Understand the Optimal States for Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you understand Agile principles, its alignment to service management, and the...

Build a Roadmap for Service Management Agility – Phases 1-3

This blueprint will help you develop a roadmap to build sustainable agility into your service management practice.

Build a Roadmap for Service Management Agility – Executive Brief

Read this Executive Brief to understand why agility in service management is critical to deliver quality services to the business to increase business satisfaction.

Build a Roadmap for Service Management Agility

Businesses are moving faster than ever and IT needs to keep pace by delivering valuable services whenever and wherever needed. IT must increase agility and sustain it...
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Building Agility Into Our Service Management Practice Stakeholders Presentation Template

This template will help you create a stakeholders presentation using various information throughout the project blueprint, Build a Roadmap for Service Management Agility.

Initiate Your Service Management Program

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Service Management Program Initiation Plan

Use this template to document your service management initiation and governance plan.

Initiate Your Service Management Program – Executive Brief

Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.

Initiate Your Service Management Program – Storyboard

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...

Continuous Improvement May Not Be Good Enough

The idea of continuous improvement in application enhancement, rather than the periodic deployment of major changes, is gaining much support. This is a particularly...
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