Develop a Plan to Pilot Enterprise Service Management – Phase 2: Assess the Current State for ESM

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.

Enterprise Service Management Assessment Tool

This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...

Enterprise Service Management Assessment Tool Action Plan Guide

This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....

Develop a Plan to Pilot Enterprise Service Management – Phase 3: Identify ESM Pilot and Finalize Action Plan

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...

Enterprise Service Management Action Plan Tool

This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...

Enterprise Service Management Customer Journey Map Template

This template will help you create customer personas and customer journey maps for your prioritized services.

Build a Roadmap for Service Management Agility – Phase 3: Build the Roadmap for Service Management Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you develop a roadmap for service management agility and create a stakeholders...

Build a Roadmap for Service Management Agility – Phase 2: Assess Your Current State of Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you determine your current state of agility in service management.

Service Management Agility Assessment Tool

This tool will help you identify strengths and weaknesses in components of service management agility: culture, structure, processes, and resources. Use the result from...

Service Management Agility Roadmap Template

This template will help you combine the various activities throughout the blueprint, Build a Roadmap for Service Management Agility, to create a roadmap for service...
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