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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Define your services and their categories by using this pool of services.
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...
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