Service Management
Topics
Types of Content
Atlassian Extends Jira Service Desk to Non-IT Business Units: HR, Legal, and FacilitiesAtlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and... |
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Service Design Tools and MethodsOrganizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple... |
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Release and Deployment Management Metrics ToolThis tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders. |
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IT Service Management Selection Guide – Executive BriefRead our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and... |
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Stabilize Release and Deployment Management – Phases 1-4Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release... |
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Service Management Integration With Agile Practices StoryboardUnderstand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business... |
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Service Management Integration With Agile PracticesUnderstand how Service Management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business... |
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ITSM Stakeholder Register TemplateUse this tool to identify which stakeholders to engage when working on the service management integration. |
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