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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This blueprint will help you develop a roadmap for your service management program.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
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This blueprint will help you develop a roadmap for your service management program.
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Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users,...
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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