Service Management - Tools
Topics
Types of Content
Shared Services Governance Strategy Roadmap ToolUse this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched. |
|
Release and Deployment Management Gap Analysis ToolThis tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and... |
|
Release and Deployment Management Metrics ToolThis tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders. |
|
IT Service CatalogUse this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples. |
|
Enterprise Service Management Assessment ToolThis tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the... |
|
Enterprise Service Management Assessment Tool Action Plan GuideThis tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use... |
|
Enterprise Service Management Action Plan ToolThis tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for... |
|
Service Management Maturity Assessment ToolUse this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes. |
|
Organizational Change Management Capability Assessment ToolThis tool will help you assess the current organizational change management capabilities in your organization. |
|
Release Management Maturity AssessmentThis tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success. |
|
