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Use this template to document your service management initiation and governance plan.
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This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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This template will help you create customer personas and customer journey maps for your prioritized services.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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This workbook guides the development and creation of service metrics that are directly tied to business objectives.
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This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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Use this template to present your journey, findings, and call to action to your executives.
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