Service Management - Templates & Policies

Service Management Program Initiation Plan

Use this template to document your service management initiation and governance plan.

Metrics Development Workbook

This workbook guides the development and creation of service metrics that are directly tied to business objectives.

Metrics Presentation Format Selection Guide

This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...

Service Intake Form

Use this template to document the objectives, benefits, and other basic information of the proposed service idea.

Service Definitions: Visual Representations

This template will help you understand IT service definitions from a visual perspective.

Service Catalog Extension Training Deck

This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...

Service Catalog Extension Project Charter

This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.

Service Catalog Project Charter

Completing the project charter will help you get the project off the ground.

Desktop Move/Add/Change Policy

The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.

Service Catalog End-User Satisfaction Survey

Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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