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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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This blueprint will help you develop an action plan to pilot enterprise service management.
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting...
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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A step-by-step framework that helps you design a purpose-built IT service catalog ready for requests and analysis.
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This blueprint will help you develop a roadmap for your service management program.
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