Service Management - Storyboard

Develop a Plan to Pilot Enterprise Service Management – Phases 1-3

This blueprint will help you develop an action plan to pilot enterprise service management.

Build a Roadmap for Service Management Agility – Phase 2: Assess Your Current State of Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you determine your current state of agility in service management.

Build a Roadmap for Service Management Agility – Phase 1: Understand the Optimal States for Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you understand Agile principles, its alignment to service management, and the...

Build a Roadmap for Service Management Agility – Phases 1-3

This blueprint will help you develop a roadmap to build sustainable agility into your service management practice.

Build a Roadmap for Service Management Agility – Phase 3: Build the Roadmap for Service Management Agility

This phase of the blueprint, Build a Roadmap for Service Management Agility, will help you develop a roadmap for service management agility and create a stakeholders...

Initiate Your Service Management Program – Storyboard

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...

Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Phase 1: Design the Metrics

This phase of the blueprint has two components. First, the appropriate service metrics must be identified based on business needs. Second, the identified metrics must...

Develop Meaningful Service Metrics – Phases 1-3

Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...

Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Phase 3: Implement, Track, and Maintain

To implement the service metrics program, run a pilot with a smaller sample of defined service metrics. Continuously validate your approach and make refinements to the...

Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Phase 2: Design Reports and Dashboards

The design of service metrics reporting is critically important. You must present the right information in the most interesting and stakeholder-centric way possible to...
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