Strategy & Governance

Data & Analytics AI Summary – How AI Augments Analytics for Organizations

Data & Analytics AI Summary – How AI Augments Analytics for Organizations

NICE Case Study: AI for Customer Experience

How AI is used to deliver effective customer experiences.

Minimum Viable Business Case Canvas

In one page, document the business case for a solution idea that is being evaluated for prototyping or further development.

Determine Your Innovation Operating Model

Answer four questions about your organization's approach to innovation to receive a recommended innovation operating model archetype.

Integrated Governance, Risk, and Compliance Capstone

Explore an integrated approach to governance, risk, and compliance to enable your organization as it shifts and drives toward value.

​​Create a Service Management and IT Operations Strategy​

Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to...

Service and Operations Strategy Assessment

An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.

Service and Operations Task Planning and Role Assignment Tool

An Excel-based template to document and prioritize activities.

Business-ITOps Alignment Workbook

An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.
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