Strategy & Governance

IT Strategy Case Study of a Non-Profit Healthcare Provider

A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A...

Initiate Your Service Management Program

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Cost-Cutting Planning Tool

Use this tool to create an IT cost-cutting plan.

Service Definitions: Visual Representations

This template will help you understand IT service definitions from a visual perspective.

Cloud Security Specialist

Job description for the Cloud Security Specialist role.

Transition FAQs Template

A template for tracking frequently asked questions about organizational change.

Venture Design and Go-to-Market Strategy

This sample deliverable provides a guide to designing and launching successful tech ventures. It includes a best practice approach to go-to-market strategy and market...

Service-Based Cost Model Documentation Template

The Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool.

Emerging Technology Analyst

Job description for the Emerging Technology Analyst role.

Organizational Design Implementation Project Planning Tool

Use this tool to plan and monitor the portfolio of projects specific to the implementation of your new organization.
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