Strategy & Governance

Develop a Plan to Pilot Enterprise Service Management

With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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Develop a Plan to Pilot Enterprise Service Management – Executive Brief

Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech’s methodology, and understand the four ways we...

Develop a Plan to Pilot Enterprise Service Management – Phase 1: Understand ESM and Get Buy-in

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...

Enterprise Service Management Executive Buy-in Presentation Template

This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.

Enterprise Service Management General Communications Presentation Template

This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.

Develop a Plan to Pilot Enterprise Service Management – Phase 2: Assess the Current State for ESM

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.

Enterprise Service Management Assessment Tool

This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...

Enterprise Service Management Assessment Tool Action Plan Guide

This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....

Enterprise Service Management Action Plan Tool

This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...

Develop a Plan to Pilot Enterprise Service Management – Phase 3: Identify ESM Pilot and Finalize Action Plan

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...
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