Strategy & Governance

Extending Service Management to Account for Disaster Recovery Scenarios

Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service management have fewer extended...

Severity Definitions and Disaster Recovery Timeline Template

This template provides a framework for updating severity definitions to account for DR scenarios and meet DR timeline requirements.

Storyboard: Bridge the Gap between Service Management and Disaster Recovery

DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...

IT Templates List

This collection of IT templates is meant to help IT leaders and staff on a wide range of IT projects. These templates will help save time and ensure that template are...

IT Tools List

Often times in IT useful Excel tools can be used to make better decisions and save time or money. Info-Tech has produced a useful set of IT tools in Excel to help with a...

The Goal of IT/Business Alignment: Why so Elusive?

Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value...

Storyboard: Optimize Applications Cost Management

The current financial climate is an area of concern for business leaders. While many cost saving strategies have been pursued already, there are still opportunities in...

Case Study: Hosting.com

Outsourcing can be a viable option for enterprises looking to control costs and add value to an area where they might not have in-house expertise.

Applications Cost Management

This video introduces some of Info-Tech's new research on controlling application related costs in IT. Applications typically account for about 40% of the enterprise IT...

Case Study: IndependenceFirst

View how one CIO used quality communication with stakeholders to gain approval for IT initiatives.
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