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Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service management have fewer extended...
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This template provides a framework for updating severity definitions to account for DR scenarios and meet DR timeline requirements.
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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This collection of IT templates is meant to help IT leaders and staff on a wide range of IT projects. These templates will help save time and ensure that template are...
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Often times in IT useful Excel tools can be used to make better decisions and save time or money. Info-Tech has produced a useful set of IT tools in Excel to help with a...
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Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value...
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The current financial climate is an area of concern for business leaders. While many cost saving strategies have been pursued already, there are still opportunities in...
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Outsourcing can be a viable option for enterprises looking to control costs and add value to an area where they might not have in-house expertise.
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This video introduces some of Info-Tech's new research on controlling application related costs in IT. Applications typically account for about 40% of the enterprise IT...
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View how one CIO used quality communication with stakeholders to gain approval for IT initiatives.
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