Strategy & Governance

Working With Microsoft During an Economic Downturn

Microsoft’s deep pockets and Financing division can save your IT budget. If your Enterprise Agreement is coming up for renewal in the next six months, we will likely be...

Offboarding Temporary Layoffs During COVID-19

IT organizations across the globe are quickly refocusing themselves to better support their end-user communities and other stakeholders as the COVID-19 pandemic continues...

End-User Offboarding Checklist

Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.

Five Proactive Cost-Reducing Tactics to Prepare for Your Organization’s COVID-19 Budget Impact

In the current health and economic climate, all organizations must examine current expenditures, whether they be CapEx or OpEx in nature. Beyond reducing discretionary...

COVID-19 Industry Roundtables

Join Info-Tech’s Industry Roundtables to discuss the challenges and issues COVID-19 presents for IT.

Business Insurance Does Not Typically Cover Pandemics; Your Cyber Coverage May Still Help

It is unlikely that you’ll be able to use your business interruption insurance to recover revenue lost due to COVID-19; however, your cyber insurance may help you manage...

Create a Service Management Roadmap – Phase 4: Build the Roadmap

This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.

Organizational Change Management Capability Assessment Tool

This tool will help you assess the current organizational change management capabilities in your organization.

Service Management Roadmap Presentation Template

This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.

Create a Service Management Roadmap – Phase 3: Identify the Target State

This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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