Strategy & Governance

AI Transformation Brief – June 2025

The latest AI announcements from the AWS Washington Summit 2025, Microsoft Build 2025, Google I/O, DeepSeek, and Apple Worldwide Developers Conference.

IT and Digital Capabilities and Definitions

A reference guide to how IT capabilities are defined and align to overarching IT frameworks.

Tech-Enabled Organization Playbook

A detailed guide for IT and the organization’s leadership on execution and delivery of the new model.

Establish an Integrated IT-Business Operating Model Executive Presentation

A visual and customizable presentation template for executives and senior leadership.

The CIO Playbook

Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...

The Essential IT Playbook

Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...

LoyJoy Case Study: How AI Enhances Customer Engagement Using Chatbots

How AI enhances customer engagement using chatbots.

Implement AI for Customer Experience

AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic...

Implement AI for Customer Experience Phases 1–4

A comprehensive guide to implementing AI solutions for customer experience in an organization.

CX AI Use Case Discovery Tool

A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.
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