Strategy & Governance

Storyboard: Establish a Service-Based Costing Model

Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...

CIO Trend Report 2017 – XaaP (Everything as a Platform)

The XaaP trend is primarily driven by the convergence between the concept of open data and the proliferation of the Application Programming Interface (API).

Kick-Start IT-Led Business Innovation – Phase 3: Prototype

Create rapid prototypes that allow users to experience an idea before it is built. Prototyping will give you the feedback you need to refine the solution and prepare to...

CIO Trend Report 2017 – Autonomous Machines

The Autonomous Machines trend is driven by advances in robotics automation, UAV/drone proliferation, and the advent of self-driving vehicles.

IT Strategic Workforce Planning Project Plan Template

Use this template to document the key steps in building and monitoring the strategic workforce plan, including goals and objectives. It also leaves room for you to assign...

Build a Strategic Workforce Plan – Phase 1: Initiate the Project

Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.

Build an IT Risk Management Program – Phases 1-3

Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process related to identifying, assessing,...

Apply Design Thinking to Build Empathy With the Business – Phases 1-2

This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.

CIO Trend Report 2017 – Automated Cognition

Automated Cognition is the driven by advances in AI (artificial intelligence), advanced computing resulting in enhanced algorithms, and machine learning.

CIO Trends Report 2017 – The Digital Ecosystem

The Digital Ecosystem is driven by near ubiquitous connectivity, powered by a meshed network of objects and devices, and the capacity to have them all access the internet.
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