Strategy & Governance

Storyboard: Establish a Service-Based Costing Model

Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...

Organizational Change Impact Assessment Tool

The Organizational Change Impact Assessment Tool outlines the impact of the change in your organization.

Service Catalog Standard Operating Procedure

This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...

Service Catalog Current State Questionnaire

Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.

Service Catalog End-User Satisfaction Survey

Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...

Internal Controls Effectiveness Scorecard

The only way to know if your controls are providing adequate coverage is to measure them over time. This tool will give you insight into the continued relevance of your...

Internal Controls Self-Assessment Checklist

Self-assessments of the system of internal control should be aligned with the risk assessment process and completed at least annually or upon any major change to the...

Internal Controls Monitoring RACI Template

Responsibilities for governance of the internal controls system should be integrated into the risk management and overall governance function of the IT organization. Use...

Internal Controls Communication Plan Template

Internal controls are only as effective as their level of adoption. Use this template to ensure that users are aware and compliant with internal controls.

Internal Controls Prioritization Tool

This tool will give you an assessment of your current control coverage and help you determine the types of controls required to mitigate your risks.
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