Strategy & Governance
Topics
Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Create a Service Management Roadmap – Phase 2: Assess the Current StateThis phase will help you assess multiple aspects of your service management program to establish the current state. |
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Kick-Start IT-Led Business Innovation Storyboard – Phases 1-4Start facilitating innovation to advance the reputation of IT and gain reputation as a true strategic partner. |
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IT Chargeback Financial PresentationUse Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit. |
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Implement a New IT Organizational Structure – Phases 1-3IT leaders often lack the experience and time to effectively execute on organizational changes. Info-Tech’s organizational design implementation program will provide you... |
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Kick-Start IT-Led Business Innovation – Phase 2: IdeateUse proven ideation techniques to identify opportunities for IT-led innovation and brainstorm effective solutions. |
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Stabilize Release and Deployment Management – Phases 1-4Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release... |
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Storyboard: Establish a Service-Based Costing ModelService-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and... |
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IT Chargeback Rollout PresentationUse Info-Tech’s IT Chargeback Rollout Presentation as a vehicle to communicate the rollout of the chargeback model. |
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Metrics Development WorkbookThis workbook guides the development and creation of service metrics that are directly tied to business objectives. |
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