In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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Read this Executive Brief to understand the importance of effectively managing organizational design changes.
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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...
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This is a template of common services provided by IT organizations within certain industries. It is designed to get you thinking about other common services offered...
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This example will show you a completed IT strategy executive summary.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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A fast-growing municipal region serving a population of over one million sought to move the current organizational culture towards innovation through better-supported...
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The effort you put in place to fill workforce gaps needs to be appropriate for the benefits you hope to achieve. Fiercely prioritize your initiatives and ensure the...
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