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Organizations continue to underestimate the role of IT in M&A transactions. The involvement of IT in the due diligence phase is critical to providing a better view of...
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release...
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Read this Executive Brief to understand the importance of effectively managing organizational design changes.
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Once you have demonstrated IT's ability to innovate, invest in formalizing the IT-led innovation process and implement a program to increase staff engagement with innovation.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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Use Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit.
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Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs,...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...
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