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Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT...
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This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.
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Use Info-Tech’s IT Chargeback Rollout Presentation as a vehicle to communicate the rollout of the chargeback model.
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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...
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Use Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit.
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Functional groups behave like categories for LOB services. Included here are common services performed by functional groups found in many organizations.
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Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.
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Create rapid prototypes that allow users to experience an idea before it is built. Prototyping will give you the feedback you need to refine the solution and prepare to...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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