Strategy & Governance

Create an IT View of the Service Catalog – Phase 1: Launch the Project

This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...

Create an IT View of the Service Catalog – Phases 1-4

This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.

Create an IT View of the Service Catalog – Executive Brief

Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.

Create an IT View of the Service Catalog

Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific Technology

This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.

IT Service Catalog

Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.

Create an IT View of the Service Catalog – Phase 3: Identify Underpinning Services

This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.

Create an IT View of the Service Catalog – Phase 4: Determine People & Process

This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...

IT Steering Committee Charter

Use this template to create an IT steering committee charter.

Establish a Foresight Capability – Phase 2: Trends and Drivers

Trends are observed, recorded, and named patterns in data, whether qualitative or quantitative. Trends, in the context of strategic foresight, are considered to be...
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