Strategy & Governance

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Service and Operations Task Planning and Role Assignment Tool An Excel-based template to document and prioritize activities.
Business-ITOps Alignment Workbook An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.
Service and IT Operations Strategy and Roadmap Template A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.
Handy.ai Case Study: AI for Process Orchestration and Automation How AI is used in process orchestration and automation.
Customer Experience AI Summary How AI Augments Customer Experience
AI Transformation Brief – December 2024 The latest AI announcements and offerings from Amazon’s re:Invent 2024 and Microsoft’s Ignite 2024 conferences, Google’s Gemini 2.0 foundation model, voluntary AI...
QorusDocs Case Study: AI for Proposal Management How AI is used in proposal management.
Clockwise Case Study: AI for Calendar Management How AI is used for calendar management.
Info-Tech’s Best of 2024 Report: IT Moves Into Position Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.
Info-Tech’s Best of 2024 Report Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.