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The Service-Based Cost Model Tool is designed to identify the cost of IT department services, such as the cost of the help desk service.
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This tool helps the CIO and IT due diligence team with tracking and documenting ongoing information discoveries throughout the due diligence phase of an M&A transaction.
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A tool to help determine how your organization might be affected by cloud technology should you choose to move your services there.
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Use this tool to assess the level of capability of your IT staff.
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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The Organizational Change Impact Assessment Tool outlines the impact of the change in your organization.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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Use this PowerPoint template and example to create your own IT budget executive presentation.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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