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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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9
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Measure, avoid, and mitigate the hidden costs of outsourcing.
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8
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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3
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Our client-tested methodology supports the enablement of IT-business alignment, decreases decision-making cycle times, and increases IT’s transparency and effectiveness...
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2
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An effective IT budget tells the story of how IT is going to deliver value to the business. Make the business your partner to understand its future needs. This blueprint...
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2
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Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need...
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2
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Develop a business case that communicates the value of the connected workplace.
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2
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Build a strategic workforce plan to drive IT engagement and productivity, and limit workforce gaps.
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2
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This blueprint will help you develop a roadmap for your service management program.
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1
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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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1
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