Strategy & Governance - Storyboard

Develop a Plan to Pilot Enterprise Service Management – Phase 3: Identify ESM Pilot and Finalize Action Plan

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...

Design a Customer-Centric Digital Operating Model – Phases 1-3

Organizations must move from running uncoordinated efforts within siloes to launching digital transformation initiatives organized around end-to-end journeys as...

Design a Customer-Centric Digital Operating Model – Phase 1: Which Journeys Should I Transform First?

This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you identify and prioritize critical journeys for your organization.

Design a Customer-Centric Digital Operating Model – Phase 2: Which Team Is Right for Transformation?

This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you determine the right team for transformation.

Design a Customer-Centric Digital Operating Model – Phase 3: Which Critical Processes and Governance Structure Are Required for the Team?

This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you identify the critical processes and governance structure required for the team.

CIO Trend Report 2019 – Become a Leader in the Loop

This trend report will introduce emerging technology trends for 2019, their impact, and a framework for navigating them.

CIO Trend Report 2019 – Dapps

Read this section of the report to learn about distributed applications and their impact on the technological landscape.

CIO Trend Report 2019 – Digital Ethics

Read this section of the report to learn about digital ethics and its impact on the technological landscape.

CIO Trend Report 2019 – 5G

Read this section of the report to learn about 5G and its impact on the technological landscape.

CIO Trend Report 2019 – Digitized Serialization

Read this section of the report to understand digitized serialization and the benefits it brings as a transformative technology.
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