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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.
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In the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,...
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In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.
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In the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be...
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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...
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