Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
|
|
This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...
|
|
The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic...
|
|
IT departments that achieve their ideal mix of operational and strategic activity can advance their standing as a strategic partner in the organization. It's a matter of...
|
|
Use the following survey to evaluate senior management's expectations of IT.
|
|
Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders...
|
|
Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
|
|
Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
|
|
Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.
|
|
Ongoing IT input provided through committees can provide continuous feedback to stakeholders who might not otherwise solicit IT's advice in decision-making.
|
|