Service Desk AI Use Case Discovery Tool

A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.

Service Desk AI Use Case Prioritization Matrix

A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.

Take Control of IT’s Narrative Storyboard

A step-by-step approach that guides you through the transformation of IT’s perception in your organization.

IT’s Brand Playbook

A highly visual template for communicating brand transformation plans and progress to key players.

IT-on-a-Page

A one-page template to provide a quick, concise, and impactful overview of what your brand entails.

Monthly Communications Catalog

An in-depth communications plan, aligned with the CIO Playbook’s monthly focus areas, to share valuable insights into IT’s successes and identity internally.

AI Transformation Brief – August 2025

The latest announcements from the US administration on AI (three AI executive orders and the AI Action Plan), Anthropic’s Build AI in America report focusing on the...

Return to Work Mandates: The End of IT Productivity in the Canadian Public Sector

Canadian public sector IT teams are now required to spend more time in the office under return to office (RTO) directives. The arguments provided are counter to published...

Code Generation AI Summary

How AI augments software development and innovation.

AWS Q Developer Case Study: AI for Code Generation

How AI is used for code generation and completion by software developers.
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