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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use...
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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The Design Thinking Primer provides an introduction of design thinking principles and outlines the steps in the design thinking process.
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Use this tool to match employees with needed skills in order to redeploy employees.
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The purpose of this tool is to create an action plan or mini project plan for the cost-cutting activities required due to emergency or crisis situations.
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Use this tool to review commonly used KPIs for each practice area, select the KPIs you will use in the IT Management Dashboard, and keep track of action items that result...
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Complete this Application Strategy Assessment Tool to determine the areas your organization needs to better build its application-enabled business strategy.
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This comprehensive leadership competency library will help you select and develop your technical leadership competencies.
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.
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