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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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Build a strategic workforce plan to drive IT engagement and productivity, and limit workforce gaps.
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2
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Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.
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Your workforce is more than the jobs you have. For a holistic picture, you need to consider your organization’s culture, competencies, and potential.
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The effort you put in place to fill workforce gaps needs to be appropriate for the benefits you hope to achieve. Fiercely prioritize your initiatives and ensure the...
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IT departments in a firefighting state can’t gain control of their operations, deliver acceptable levels of service to the business, or sustain stability for...
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1
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In order to determine if your organization is in firefighting mode, organizations must first understand the profile of a firefighter and a reliable organization. Assess...
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In this phase, you will gain an understanding of what constitutes as a quick win and why it will help you douse the fire. A checklist of quick wins for the four pairs of...
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To move out of firefighting, you will need to deal with incidents and changes in a reactive mode.
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