CIO - Storyboard

Design & Build a User-Facing Service Catalog – Phases 1-4

This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.

Design & Build a User-Facing Service Catalog – Phase 2: Identify and Define Enterprise Services

The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...

Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business Services

After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...

Design & Build a User-Facing Service Catalog – Phase 4: Complete Service Definitions

Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...

Build a Strategic IT Workforce Plan – Phases 1-3

Build a strategic workforce plan to drive IT engagement and productivity, and limit workforce gaps.

Build a Strategic Workforce Plan – Phase 1: Initiate the Project

Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.

Build a Strategic Workforce Plan – Phase 2: Analyze Workforce Needs

Your workforce is more than the jobs you have. For a holistic picture, you need to consider your organization’s culture, competencies, and potential.

Build a Strategic Workforce Plan – Phase 3: Build and Monitor the SWP

The effort you put in place to fill workforce gaps needs to be appropriate for the benefits you hope to achieve. Fiercely prioritize your initiatives and ensure the...

Move from Firefighter to Reliable Operator – Phases 1-4

IT departments in a firefighting state can’t gain control of their operations, deliver acceptable levels of service to the business, or sustain stability for...

Move from Firefighter to Reliable Operator – Phase 1: Assess the Current State

​In order to determine if your organization is in firefighting mode, organizations must first understand the profile of a firefighter and a reliable organization. Assess...
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