CIO - Storyboard

Improve Employee Engagement to Drive IT Performance – Phase 2: Analyze Results and Ideate Solutions

This phase of the blueprint will help you interpret and present the results of your engagement survey.

Improve Employee Engagement to Drive IT Performance – Phase 3: Select and Implement Engagement Initiatives

This phase of the blueprint will help you implement an action plan for improving your staff's engagement.

Implement an IT Chargeback System – Phases 1-4

This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.

Implement IT Chargeback – Phase 1: Launch

In the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,...

Implement IT Chargeback – Phase 2: Define

In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...

Implement IT Chargeback – Phase 3: Implement

In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.

Implement IT Chargeback – Phase 4: Revise

In the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be...

Build an IT Risk Management Program – Phases 1-3

Risk is an unavoidable part of IT. And what you don't know, CAN hurt you. The question is, do you tackle risk head-on or leave it to chance? Get a handle on risk...

Build a Business-Driven IT Risk Management Program – Phase 1: Review IT Risk Fundamentals and Governance

Review the foundations of IT risk management and establish a robust governance framework.

Build a Business-Driven IT Risk Management Program – Phase 2: Identify and Assess IT Risk

Identify and assess IT's greatest risks.
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