Applications

Prepare and Defend Against a Software Audit – Phase 2: Prepare for an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take decisive action when an audit request is received.

Software Audit Scoping Email Template

This template will help you scope an audit with vendors and provide an effective response.

Audit Defense Readiness Assessment

This template will provide you with a checklist to ensure all appropriate tasks have been completed.

Software Audit Launch Email Template

This template will notify the management team of the impending audit.

Prepare and Defend Against a Software Audit - Phase 4: Manage Post-Audit Activities

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you negotiate the outcome of the audit and close it out.

Application Maintenance Release Schedule Presentation Template

Use this template to effectively communicate, to business stakeholders, your findings and the steps required to improve SLA alignment and successfully complete the project.

Build a Strong Technology Foundation for Customer Experience Management – Executive Brief

Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.

Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3

This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...

Build a Strong Technology Foundation for Customer Experience Management – Phase 1: Drive Value with CXM

This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.

CXM Strategy Stakeholder Presentation Template

Use this stakeholder presentation template to sell your customer experience management strategy to the business.

Prepare and Defend Against a Software Audit – Phase 2: Prepare for an Audit This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take decisive action when an audit request is received.
Software Audit Scoping Email Template This template will help you scope an audit with vendors and provide an effective response.
Audit Defense Readiness Assessment This template will provide you with a checklist to ensure all appropriate tasks have been completed.
Software Audit Launch Email Template This template will notify the management team of the impending audit.
Prepare and Defend Against a Software Audit - Phase 4: Manage Post-Audit Activities This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you negotiate the outcome of the audit and close it out.
Application Maintenance Release Schedule Presentation Template Use this template to effectively communicate, to business stakeholders, your findings and the steps required to improve SLA alignment and successfully complete the project.
Build a Strong Technology Foundation for Customer Experience Management – Executive Brief Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3 This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...
Build a Strong Technology Foundation for Customer Experience Management – Phase 1: Drive Value with CXM This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
CXM Strategy Stakeholder Presentation Template Use this stakeholder presentation template to sell your customer experience management strategy to the business.

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