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IT managers who strive to improve the functional quality of software need only concern themselves with six primary testing goals. To meet these goals, six basic types of...
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Change management has become entrenched in the 21st century. Organizational change provides a great opportunity for enterprises to build a more effective, and more...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...
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The test strategy template provides IT managers with a tool to document a comprehensive testing plan that focuses on testing scope, schedule, resources, defect tracking...
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A test strategy is required to achieve thorough and successful application testing. Consider testing scope, schedule, resources, defect tracking methods, and functional...
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The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...
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The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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This tool provides an outline to aid the development of a functional test plan for a software application.
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This tool provides a template for tracking functional test results.
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