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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this template to support your outlining of the steps required to successfully implement a CRM suite into your IT landscape and business environment.
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This tool helps you outline and prioritize your CRM goals and link their relevance and value to APQC-based processes.
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This tool asks a series of targeted questions that will help you determine what your CRM architecture model should look like across customization level, feature focus,...
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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Use this tool to identify big data use cases at the industry and department levels. With the suggestions in this tool as inspiration, evaluate your own cases in terms of...
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This template will help you create an effective licensing position and determine your compliance position.
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This template will provide you with a checklist to ensure all appropriate tasks have been completed.
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Use this tool to identify potential investment areas for solutions relating to WEM.
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