Applications - Tools

Fast Track Tool: Manage Vendor Performance

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...

Customer Service Knowledge Management Platform Vendor Shortlist Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.

Mid-Market ERP Vendor Shortlist Tool

Info-Tech conducted its own market evaluation of thirteen ERP solutions. Use this tool to narrow the vendors down to a shortlist of solutions that best satisfy the...

User Acceptance Testing Defect Log Template

Documenting defects during user acceptance testing can aid in quick issue resolution. Use the user acceptance testing defect log to track and record defects are they are...

Data Integration Build vs. Buy TCO Calculator

The Data Integration Build vs. Buy TCO calculator provides enterprises with a framework for comparing the cost of hand-coding to that of buying a new software package.

Collaboration Opportunity Assessment Tool

IT leaders looking to determine for an enterprise collaboration solution need to define specific use cases or they risk spending money on a tool that users ignore....

Fast Track Tool: Select and Evaluate Vendors

Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...

Master Data Management Business Needs Assessment Tool

Use this assessment tool to identify and document the most critical data to your organization that can be defined as master data. In addition, identify some potential MDM...

Application Integration Method Selection Tool

Use this tool to find the ideal integration method for each of the organization's integrations.

ERP Project Planning & Tracking Tool

Enterprise Resource Planning (ERP) projects involve a variety of different steps. Info-this tool enables users to assign resources and track the completion status of a...
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