|
Ensure traceability for your text-based customer support requirements.
|
|
|
Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
|
|
|
Use the Use-Case Fit Assessment Tool to understand how your unique requirements map into specific SMMP use cases.
|
|
|
Use this tool to develop your own custom shortlist. Use the tool's knock-out criteria and criteria weightings to identify vendors that align with your business' own...
|
|
|
Enterprises considering an SMMP need to comparatively score potential solutions from different vendors. A key component of any evaluation is an RFP.
|
|
|
Use this tool to create, develop, and refine an information classification scheme that reflects the complexity and security requirements of your information assets.
|
|
|
Use this tool to document an application portfolio that will be used to support the formal enterprise digital strategy.
|
|
|
Use Info-Tech’s MMS Readiness Assessment Checklist to determine whether you have a sufficient foundation and strategy in place to ensure the right application is selected.
|
|
|
Use this tool to collect MMS requirements in alignment with the major functional areas of the MMS.
|
|
|
Create a more realistic estimate of how RPA can impact your business by systemically analyzing the potential for your business processes.
|
|
