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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Scale Up Your Requirements Management Practices – Phases 1-5 Requirements management is critical for delivering business value from projects, products, and services. Yet it remains an elusive task for most organizations. Follow this...
Create a Winning BPI Playbook – Phase 4: Design This phase of the blueprint involves creating a design for process improvements which are drawn directly from the conclusions in Phase 3.
Create a Winning BPI Playbook – Phase 5: Implement This phase of the blueprint will define the future-state process map and build an implementation plan that includes direction for monitoring the changes made to the...
Build an ERP Strategy and Roadmap – Phases 1-4 A well-architected ERP strategy clearly communicates the direction of the ERP portfolio and aligns roadmap initiatives with business priorities. To build your ERP strategy...
Develop an Actionable ERP Strategy and Roadmap – Phase 1: Harness the Value of ERP This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you refine your ERP operating model, define the scope of your ERP strategy, outline...
Develop an Actionable ERP Strategy and Roadmap – Phase 2: Conduct the Intake Process and Evaluate Strategy Options This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you conduct an ERP operational assessment, identify improvement opportunities, and...
Develop an Actionable ERP Strategy and Roadmap – Phase 3: Build and Govern the Roadmap This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you define and scope work initiatives to build your ERP strategy roadmap, as well as...
Modernize Your Applications – Phase 1: Set Your Vision This phase of the blueprint, Modernize Your Applications, will help you set the appropriate expectations for application modernization.

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