Applications - Storyboard

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Optimize Applications Release Management – Phase 2: Standardize Release Management This phase of the blueprint, Optimize Applications Release Management, will help you design release processes, a program framework, release change management processes...
Master Contract Review and Negotiation for Software Agreements – Phase 1: Gather Requirements This phase of the blueprint, Master Contract Review and Negotiation for Software Agreements, will help you define your business use case and build your stakeholder team.
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phases 1-3 This storyboard will help you develop a process to assess the current capabilities of your SQA practice, develop a comprehensive plan for your quality assurance...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 1: Assess Your Current SQA Capabilities This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you assess and understand your current SQA practices as well as the...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 2: Define SQA Target State Processes This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you identify and define SQA processes and metrics needed to meet...
Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 3: Determine Optimization Initiatives This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you define optimization initiatives required to improve your SQA...
Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3 Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.

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