Applications - Storyboard

Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3

This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...

Build a Strong Technology Foundation for Customer Experience Management – Phase 1: Drive Value with CXM

This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.

Build a Strong Technology Foundation for Customer Experience Management – Phase 2: Create the Framework

This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of...

Build a Strong Technology Foundation for Customer Experience Management – Phase 3: Finalize the Framework

This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize...

Leverage Big Data by Starting Small – Phases 1-4

This storyboard will help you understand the big data landscape, establish your current big data maturity, identify the most valuable use cases, and formulate a pilot...

Leverage Big Data by Starting Small – Phase 1: Undergo Big Data Education

This phase will help you establish a fundamental understanding of big data by delving into the four Vs (volume, velocity, variety, and veracity) and what their...

Leverage Big Data by Starting Small – Phase 2: Assess Big Data Readiness

This phase of the blueprint will guide you through conducting a big data maturity assessment as well as reviewing the key data management practices that are critical for...

Leverage Big Data by Starting Small – Phase 3: Pinpoint a Killer Big Data Use Case

This phase of the blueprint focuses on identifying the killer big data use cases and refining them to create detailed initiatives.

Leverage Big Data by Starting Small – Phase 4: Structure a Big Data Proof-of-Concept Project

This phase of the blueprint focuses on detailing the core components for the pilot project, making architectural considerations for big data, and developing communication...

Prepare and Defend Against a Software Audit – Phases 1-4

This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...
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