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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Improve Requirements Gathering – Phases 1-4 This storyboard will help you diagnose your current state and identify gaps between your target requirements gathering model and your current state. It will also assist...
Build a Strong Approach to Business Requirements Gathering – Phase 1: Build the Target State for the Requirements Gathering Process This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you understand the benefits of requirements optimizations and determine...
Build a Strong Approach to Business Requirements Gathering – Phase 2: Define the Elicitation Process This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you understand requirements elicitation techniques, determine the...
Build a Strong Approach to Business Requirements Gathering – Phase 3: Analyze and Validate Requirements This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you create a framework for analyzing and validating business requirements.
Build a Strong Approach to Business Requirements Gathering – Phase 4: Create a Requirements Governance Action Plan This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you create control processes for requirements changes and develop a...
Create a Winning BPI Playbook – Phase 4: Design This phase of the blueprint involves creating a design for process improvements which are drawn directly from the conclusions in Phase 3.
Create a Winning BPI Playbook – Phase 5: Implement This phase of the blueprint will define the future-state process map and build an implementation plan that includes direction for monitoring the changes made to the...

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