Applications - Storyboard

Modernize Your Corporate Website to Drive Business Value – Phase 1: Define UX Requirements

Development teams do not always regularly gauge how users interact with their website. Teams must ensure user needs are the driving force behind the development and...

Modernize Your Corporate Website to Drive Business Value – Phase 2: Design UX-Driven Website

Use data-driven insights to understand your end user’s reception, adoption, and behaviors on your website, and to validate the website’s value for future UX enhancements.

Select and Implement a Customer Service Management Solution – Phases 1-4

Turbocharge your company’s customer service capabilities with a Customer Service Management suite.

Select and Implement a Customer Service Management Solution – Phase 1: Launch the Project

To successfully leverage CSM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. Follow the guidance of this phase...

Select and Implement a Customer Service Management Solution – Phase 2: Analyze Requirements and Shortlist Vendors

Use the Vendor Landscape findings and project guidance in this phase to support your organization in developing requirements for your CSM solution RFP, evaluation, and...

Select and Implement a Customer Service Management Solution – Phase 3: Select a Solution

Use this phase to guide your organization as you follow your procurement plan for evaluating and selecting a CSM solution.

Select and Implement a Customer Service Management Solution – Phase 4: Plan the Implementation

Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured. Mitigate this risk by conducting the...

2016 Applications and Information Management Trends Report

Info-Tech’s 2016 Applications and Information Management Trends Report will get you thinking about how eight future technologies can impact your organization. Poised to...

Develop a Web Experience Management Strategy – Phases 1-3

Your web presence is your organization’s face to the world: support it with best-in-class tools and technologies for Web Experience Management.

Develop a Web Experience Management Strategy Phase 1: Harness the Value of Web Experience Management

Understand the benefits of a dedicated Web Experience Management Suite and kick start your WEM strategy with a project charter.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us