Applications - Blueprints
Topics
Build an ERP Strategy and RoadmapOrganizations often do not have an ERP strategy and roadmap in place. The focus is often on selection and implementation phases of ERP, but without a foundation and... |
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Develop an IT Strategy to Support Customer ServiceTake a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems strategy... |
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Implement DevOps Practices That WorkDevOps is a philosophy that emphasizes a strong relationship between development and operations by incorporating each other’s priorities in their own practices and... |
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Customer Relationship Management Platform Selection GuideEnable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management. |
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Improve Application Development ThroughputImprove application development throughput by applying lean principles to help your organization implement source code control, automated build, and continuous integration. |
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Drive Real Business Value With an HRIS StrategyOrganizations are realizing that attracting the best talent and unlocking their human capital potential begins the moment HR is a strategic business partner. Through the... |
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Customer Service Management Software Selection GuideThe pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer... |
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Build a Strong Technology Foundation for Customer Experience ManagementThis blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing... |
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Build a Software Quality Assurance ProgramOrganizations are driving toward faster delivery cycles using Agile and DevOps practices. Building a software quality assurance program that aligns with these methodologies... |
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Spread Best Practices With an Agile Center of ExcellenceAs use of Agile grows in your organization, its benefits can be stifled by inconsistent practices and friction with existing management and governance structures. Establish... |
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