Applications - Solution Sets

Select and Implement a Web Experience Management Solution

A company’s web presence is its front face to the world. Ensuring you have the right suite of tools for web content management, experience design, and web analytics is...
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Spread Best Practices With an Agile Center of Excellence

As use of Agile grows in your organization, its benefits can be stifled by inconsistent practices and friction with existing management and governance structures....
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Master Contract Review and Negotiation for Software Agreements

Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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Optimize Social Media Strategy by Service

Integrating the right social media services into your business is often a neglected component of building (or optimizing) a social media strategy. Jumping the gun on...
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Enable Organization-Wide Collaboration by Scaling Agile

This blueprint will help you build on the Agile development success you have seen in small pockets of your organization, allowing you to take a coordinated approach to...
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Modernize Your Corporate Website to Drive Business Value

Today, website users are demanding more features, more interactions, and more cross-platform capabilities than what were available in the past. Development teams must be...
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Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Build a Strong Technology Foundation for Customer Experience Management

This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Select and Implement a Human Resource Information System

Follow a structured, accelerated approach to launch your HRIS project, filling in knowledge gaps in an organized way that prepares your organization to make an informed...
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Social Media

The Social Media workshop provides clear, measurable improvements to your social media strategy,
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