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Salesforce is working toward a future where humans, systems, and agents are positioned together to get work done. Within this framework, Salesforce is adding flow-native...
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NiCE is positioning its CXone Mpower as a platform intended to help contact centers shift from cost centers into growth engines by using customer interaction data as...
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At ZohoDay26, Info-Tech’s John Annand sat down with Ramprakash “Ram” Ramamoorthy (Director of AI Research at Zoho). Over a wide-ranging conversation, John and Ram discussed...
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Every ERP vendor is now promising AI. The real question for a CIO is not whether the ERP has AI features, because they all do, but whether those features lock you into that...
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Workday has spent eighteen months acquiring the pieces – Sana Labs, Pipedream, Flowise – and the March 2026 global launch is where they converge. The result is an AI layer...
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This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
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Boards face growing regulatory demands, distributed work, and higher expectations for security and transparency. Manual and fragmented board processes increase risk and...
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A step-by-step blueprint outlining market trends, core and differentiating capabilities, stakeholder roles, and a phased approach to requirements definition, vendor...
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Key resources include the vendor evaluation workbook and supporting frameworks for requirements gathering, vendor shortlisting, demo scoring, and contract negotiation to...
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This playbook provides a repeatable, AI-enabled framework for building a market, competitive, and go-to-market analysis.
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