HR Systems Health Assessment Tool

This tool will help you build requirements, assess gaps, and rate functional and integration quality of your HR systems.

Modernize Your Corporate Website to Drive Business Value

Today, website users are demanding more features, more interactions, and more cross-platform capabilities than what were available in the past. Development teams must be...
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Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Build a Strong Technology Foundation for Customer Experience Management

This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Select and Implement a Human Resource Information System

Follow a structured, accelerated approach to launch your HRIS project, filling in knowledge gaps in an organized way that prepares your organization to make an informed...
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Social Media Manager

Use this complete job description to develop your own Social Media Manager job description for your organization.

ERP Integration Steering Committee Charter

Understanding and defining the business case for extending the ERP system requires input from the business units and senior management. Build an Integration Steering...

Storyboard: Implement a Multi-site ERP

Multi-site ERP is always a challenge. IT leaders must balance innovation within sites against a potential technical jumble of technologies, standards, and integrations.

Gain Real Insights with a Social Analytics Program

Social analytics are indispensable for gaining real-time insights across marketing, sales and customer service. Use social analytics to tap into the "world's largest...
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Business Process-Based Documentation Template

The Process Based Documentation Template will allow you to build documentation that will help end users navigate the ERP system using the associated business process as a...
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